TERMS AND CONDITIONS

These terms and conditions apply as general terms and conditions for availing services and purchase of products at Elan Lash & Brow Beauty Lounge, (hereinafter referred to as ‘Salon’). Additional terms and conditions may apply in respect of the particular service, promotion, and products. These terms and conditions are subject to change without any prior notice. Hence, customers are requested to refer to the terms and conditions from time to time and before availing any service. Further, by availing the services/purchasing products, the customer shall be deemed to have accepted all the below mentioned Terms and Conditions and it constitutes a contract between the customer and the organization owning and running the respective Elan Lash & Brow Beauty Lounge.

APPOINTMENT & CANCELLATIONS
• It is advisable to book an appointment before visiting https://elanlashbrowlounge.com/ to avoid disappointments.
• We will be happy to change / reschedule your booking with prior notice subject to availability of spare appointment slots.
• We hold appointments for 15 minutes post the booked time. In case of no show within 15 minutes, your appointment shall be treated as cancelled.

CONSENT AND CONTRAINDICATION
• Wherever applicable, please fill up the “Client Record Card” form when handed over by the salon with true and complete information which would enable us to offer accurate consultation and services.
• Before availing any new service, we recommend that you take a patch test for all products used in providing the service to avoid any reaction and to protect your well-being.
• Please inform your Expert of any medical conditions prior to your service, as some Services may not be appropriate for you.

CUSTOMER/ SERVICE REFUSAL
• We reserve the right to refuse a customer/any service should we feel that the service requested is not safe/suitable for the customer given the medical / hygiene / physical condition as disclosed by the customer during the consultation process.
• Elan Lash & Brow Beauty Loungeand its staff also reserves the right to refuse service to any customer should they feel threatened due to verbal or physical abuse of any sort.

PRICES
• Prices of services and products are exclusive to Elan Lash & Brow Beauty Lounge. Elan Lash & Brow Beauty Loungereserves the right to alter prices without any prior notice.
• Prices as on date of service delivery/product purchase will be billed and are subject to prevailing rates.

SAFETY
• All valuables carried into the salon are at the sole responsibility of the Customer. Elan Lash & Brow Beauty Loungewould not be liable for any loss or damage of the same.
o Elan Lash & Brow Beauty Loungegives utmost importance to Conduct of Business Practices with highest standards of health, safety, ethics & compliance with applicable laws and regulations. Do contact the Salon Manager to give suggestions/feedback or report any incident that you consider to be not in accordance with these standards.

REFUND & EXCHANGES
• Elan Lash & Brow Beauty Loungefollows a “No Refund” Practice.
• After taking consultation and the service has been completed in accordance with the agreed terms, the customer is liable to pay the entire service charge.

GIFT CARDS/VOUCHERS/COUPONS
• Gift Cards/Vouchers/Coupons will be honoredat Elan Lash & Brow Beauty Loungeprovided they are produced for redemption as per the terms and conditions thereof within the validity period of such vouchers and coupons before the bill is made.
• Gift Cards/Vouchers/Coupons cannot be redeemed for cash and cannot be exchanged/clubbed with any other offer being run at Elan Lash & Brow Beauty Lounge.

DATA SECURITY
• Customers are requested to accurately share all necessary details while filling the Client Record Cardform, as the same is in your best interest.
• All Personal Information /Sensitive personal data or information provided by the customer while booking appointments, consultation procedures or filling consent forms is out of the customer’s free consent to enable the Company to carry out the services. Further Elan Lash & Brow Beauty Loungeshall keep the Personal Information/Sensitive personal data or information provided by the customer confidential and may store the same for future reference and use and for providing and recommending any other products and/or services or marketing purposes. Please refer to our Privacy policy to understand the way we use personal information collected from you.

GENERAL
• Failure by either us or you to exercise any right or remedy under the Legal Terms does not constitute a waiver of that right or remedy. Furthermore, no waiver by either us or by you of any breach of any covenant, obligation, or provision in the Legal Terms, express or implied, shall operate as a waiver of another breach of the same or of any covenant, obligation or provision of the Legal Terms express or implied. Headings in the Legal Terms are for convenience only and have no legal effect.

CONDUCT
We are committed to prioritizing the safety of our Users who are seeking services using our Site. Whilst we endeavour to provide best possible experience and safety to our Users, we also rely upon our Users to help us achieve this. Thus, as a User, you warrant that any Content Posted on the Site, does not:

(a) violate any applicable law, policy or regulation;
(b) infringe any of the intellectual property rights and other legal rights of any party;
(c) harass, degrade, intimidate or is hateful towards any individual or group of individuals on the basis of age, disability, ethnicity, gender, race, religion or sexual orientation;
(d) impersonate any person or Entity, including, but not limited to, our employees, or falsely states or otherwise misrepresents an affiliation with a person or Entity; and
(e) appear to be false, deceptive, misleading, deceitful or misinformative.

We have a zero-tolerance policy towards any negative or offensive comments, information or Content which violates the present clause. If we come across any violation, which we will decide in our sole discretion, of conduct from the Users including, but not limited to, disrespectful comments on posts, reviews or direct messages which are harassing, bullying, abusive, body shames, sexual advances, or threatening message including death threats or hate speech or any type of harming behaviour, it may result in us taking any or all of the following actions:

(a) immediate, either temporary or permanent, withdrawal of your right to access the Site;
(b) immediate, temporary or permanent, removal of any of your Posts including Content posted on the Site;
(c) issue a warning to you;
(d) legal proceedings against you for compensation of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs);
(e) any further legal action against you;
(f) disclosure of such information to law enforcement authorities as we reasonably believe to be necessary; or
(g) any other action we may consider to be appropriate.

REPORTING OFFENSIVE CONTENT/ INTELLECTUAL PROPERTY RIGHT INFRINGEMENT
We endeavor to make our Site free from any harmful, offensive, illegal, or infringing Content or Service. If you have any concerns about any Content or Service that appears on the Site or you believe that such Content or Service is harmful, offensive or infringes your rights (such as your intellectual property rights), please contact us via email at elan.beautylounge@elanofficial.com with the following information:
(a) the location/ details about the harmful/ infringing/ offensive content;
(b) a brief description of why you consider the content to be harmful, offensive, or infringing and a statement by you that you, under good faith, believe that the disputed use is not authorized by the intellectual property owner, its agent, or any law (if applicable); and
(c) your contact details, including your address, telephone number, and email address.

ENTIRE AGREEMENT
The Legal Terms represent the entire understanding and agreement between us and you, concerning your use of the Website and Our Content. Any and all previous courses of dealing, written or oral understandings, discussions, representations, correspondence and communications between us and you relating to the matters covered by the Legal Terms are hereby superseded. You agree that you have not relied upon, and will have no remedy in respect of, any warranty, statement, representation or understanding made by us or any other party unless it is expressly set out in the Legal Terms.

DISCLAIMER

• THE SITE IS PROVIDED WITHOUT ANY WARRANTY OF ANY KIND. WE AND OUR RESPECTIVE AGENTS/ EMPLOYEES DISCLAIM ANY AND ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS TO THE FULLEST EXTENT PERMITTED BY LAW, WITHRESPECT TO THE SITE.

• INFORMATION ON THE PLATFORM IS PROVIDED ON AN “AS IS” AND «AS AVAILABLE» BASIS AND TO THE FULLEST EXTENT PERMITTED BY LAW. WE, OUR RESPECTIVE AGENTS/ EMPLOYEES DO NOT GIVE OR MAKE ANY WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RESPECT OF (I) SUCH INFORMATION BEING CORRECT, ACCURATE, RELIABLE OR COMPLETE; (II) THE FUNCTIONS CONTAINED ON THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; OR (III) THE SITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, IN RESPECT OF THE SITE. YOU EXPRESSLY AGREE THAT THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SERVICE AND THE ACCURACY OR COMPLETENESS OF ITS CONTENT IS ASSUMED SOLELY BY YOU.

• YOU WILL USE THE SERVICES OFFERED BY US ON THE SITE AT YOUR OWN RISK AND WE DO NOT ACCEPT ANY RESPONSIBILITY FOR ANY LOSSES THAT YOU MAY SUFFER AS A RESULT OF THE USE OF THE SITE.

• WE DISCLAIM ANY AND ALL LIABILITY WITH RESPECT TO THE CONTENT MADE AVAILABLE THROUGH THE SITE, INCLUDING BUT NOT LIMITED TO THE CONTENT UPLOADED BY USERS OR THE THIRD-PARTY CONTENT AND SERVICES.

LIMITATION OF LIABILITY
Our Content and any User-Generated Content is for your general information and use only and is not intended to address your particular requirements. While we aim to update the Website regularly, any of Our Content or User-Generated Content may be out of date and we assume no responsibility for not updating it. Our Content and any User-Generated Content do not constitute any form of advice, recommendation, or arrangement to you by us and is not intended to be relied upon by you in making (or not making) any particular decision. We have no liability to you because of:
(i) any reliance you placed on Our Content or User-Generated Content; and
(ii) any arrangement made between you and any third party named on Website, which was made at your sole risk and responsibility.

• Because of the number of sources from which we obtain Our Content and User-Generated Content and the nature of electronic distribution via the internet, we do not give any warranties in respect of the Website or the Website Services. In particular, the Website Services are provided on an “as is” basis. We disclaim all warranties, conditions or duties of every nature whatsoever (except any duties of good faith), including without limitation, any implied warranties of merchant ability, of fitness for a particular purpose, any express or statutory warranties, and any warranties or duties regarding accuracy or timeliness. In addition, we do not warrant that the Website Services are free from infection by viruses or anything else that has contaminating or destructive properties.

• To the fullest extent allowed by applicable law, you agree that we will not be liable to you and/or any third party for any consequential or incidental damages, including loss of business, income or revenue, lost profits or contracts, loss of data, privacy or goodwill, failure to meet any duty including but not limited to any duty of good faith or any indirect, special, or punitive damages whatsoever that arise out of or in connection with the use of the Website or the Website Services or any breach of Legal Terms by us, even if we have been advised of the possibility of such damages.

• Without prejudice to any specific provision, any damage resulting from error or omission by us, our employees or agents, shall be borne by you, unless we, our employees or agents have acted with gross negligence or fraud or any other liability that cannot be excluded pursuant to applicable law. We will not be liable for any loss sustained as a result of any mechanical breakdown, strike, delay or failure of any staff, manager or caretaker to perform their duties.

• Damage or loss resulting from the use of postal services, telegraph, telex, facsimile, telephone, other means of communications or means of transportation, especially loss resulting from delay, misunderstanding, mutilation, abuse by third parties or duplication of copies, shall be borne by you, unless we have acted with gross negligence.

• We cannot be held responsible either in the event of a breakdown of any of the communication means necessary for the performance of our Website Services under Legal Terms or for any mail or calls received for the purposes of our Website Services under Legal Terms.

• Notwithstanding the provisions of this part, our liabilities will not be limited to any that cannot be excluded or limited by law.

• You agree to fully indemnify, defend and hold us and our Affiliated Company, and their respective officers, directors, owners, agents, information providers and copyright owners from and against any and all claims, losses, costs and expenses (including attorneys’ fees) incurred by any such party in connection with any claim arising from your use of or connection to the Website, or from any breach by you of the Legal Terms.

CONFIDENTIALITY
We shall not share your confidential information/ data with any third party (other than our affiliates, as well as financial information needed for payment gateway in order to process payments) unless you have provided your express consent. We maintain strict security standards and procedures with a view to preventing unauthorized access to your confidential information/ data by anyone, including our staff. The same shall solely be used as may be necessary for performing our obligations and in accordance with the Terms.

WAIVER
Our failure to exercise/ enforce any right or require performance of an obligation in the Terms shall not constitute a waiver of such right or provision. No waiver by either us or by you of any breach of any term or provision in the Legal Terms, express or implied, shall operate as a waiver of another breach of the same or of any term or provision of the Legal Terms, express or implied. Headings in the Legal Terms are for convenience only and have no legal effect.

THIRD PARTY COPYRIGHT
Some of the content used on the Website (such as, but not limited to, images and/or audio-visual material) may be the copyrighted works of third-party service providers, who reserve all their rights in such content. These third parties shall be entitled to the benefit of the Legal Terms in respect of their content as if they were “we” and shall be bound accordingly.

NEWS BY E-MAIL
We may give you the option to subscribe to any e-mail news service so that your use of any information received in this manner will be subject to the Legal Terms.

PRIVACY POLICY
The personal information that you provide to us will only be used by us in accordance with our Privacy Policy. Our Privacy Policy, however, does not apply to Third-Party Websites.

Our Privacy Policy is hereby incorporated into the Legal Terms as though fully set forth herein. By agreeing to the Legal Terms, you also give your consent to the way we handle your personal information under that Privacy Policy.

ASSIGNMENT
To execute the services, we reserve the right to engage subcontractors who are within our authority. Your rights and obligations resulting from the Legal Terms or otherwise can only be transferred to third parties with our written consent.

ADVERTISING AND SPONSORSHIP
Part of Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on it complies with applicable laws. We are not responsible to you for any error or inaccuracy in their advertising material.

NO OFFER
Information or opinions provided by us or through a third party on the Website does not constitute an offer to sell or solicit an offer to buy any goods or services.

SEVERABILITY
If any term or condition contained herein is or may become, under any written law, or is found by any court or administrative body or competent jurisdiction to be illegal, invalid, prohibited or unenforceable then such term or condition shall be ineffective to the extent of such illegality, being void, invalidity, prohibition or unenforceability. However, such invalidity or unenforceability shall not affect the other Legal Terms which shall remain in full force and effect. If any part of the Legal Terms is so found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the term in question shall apply with such modification as may be necessary to make it valid and enforceable.

CHANGES TO THE LEGAL TERMS
We may make changes to the Website or the Legal Terms from time to time without notice. You should review the Legal Terms regularly to ensure that you are aware of any changes we make. By continuing to use the Website, you are agreeing now to be bound by future changes.

CHOICE OF LAW AND JURISDICTION
Legal Terms are governed by, and construed in accordance with, the laws of the United Arab Emirates applicable in Dubai.Any dispute arising out of or in connection with the Legal Terms, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the Courts of Dubai.

BEING A VALUED CLIENT IN THE ELAN LASH & BROW BEAUTY LOUNGE, YOU AND YOUR FAMILY HAVE THE FOLLOWING RIGHTS AND RESPONSIBILITIES:
1. Receive a written copy of the paid invoice from reception or Customer Relations desk. If, for any reason, you don’t understand them, please contact the manager on duty, for any help including providing an interpreter (if any).
2. Receive impartial care respecting your personal values and beliefs from all staff without discrimination, according to our rules and regulations.
3. Know the identity (name and expertise) of the stylist responsible for your care.
4. Receive from the team in a simple understandable manner comprehensive information about our wide range of services, proposed services, alternative services, probabilities of service success or failure, advantages, and disadvantages (if any).
5. Enjoy privacy while carrying out all procedures at our Elan Lash & Brow Beauty Lounge, and confidentiality of all your information.
6. Be protected while availing our services from any physical, verbal, or psychological assault.
7. If you are asked to participate in survey sampling, you have the right to give consent or refuse. On the other hand, you have the right to end your participation at any time for any reason, noting that this will not compromise the quality of our services provided to you.
8. Respect the Elan Lash & Brow Beauty Lounge rules and regulations.
9. Show consideration for others and deal with other clients and staff with respect.
10. Respect the privacy and comfort of other clients.
11. Observe safety regulations including the no-smoking policy, maintaining the cleanliness of the place, hygiene, etc.
12. Avoid bringing valuables personal belongings to the Beauty Lounge. Elan Lash & Brow Beauty Lounge will not be held responsible for damage or loss of such belongings.
13. Elan Lash & Brow Beauty Lounge management is not responsible for any consequences resulting from non-adherence to the above instructions.

CUSTOMER CARE
Please email elan.beautylounge@elanofficial.com in case of any query, grievance/complaint/feedback.
Please visit our website on: https://elanlashbrowlounge.com/ for detailed terms and conditions which apply in relation to services at Elan Lash & Brow Beauty Lounge.